Free design proof before anything printsPrinted in 4–6 working days after proof approvalFree tracked UK delivery in 2–3 working daysMinimum 1,000 sheets or 1 roll
Contact The Greaseproof Paper
Call, message or email. A person replies within one working day, usually with a written price attached.
Monday to Friday, 9 am to 5.30 pm UK time. Messages sent outside those hours are answered the next working day.
Office
Office 704, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR. Post is read here; orders are quoted and proofed by email, so there is no trade counter.
Replies
Within one working day, usually with a written price and a first proof.
Questions about contacting us
The questions UK buyers ask before a first order. Type a word to filter the cards, or open one for the full answer.
10 questions
What hours do you answer the phone?
30 pm UK time. Outside those hours leave a voicemail or send a WhatsApp and someone picks it up on the next working day.
Monday to Friday, 9 am to 5.30 pm UK time. Outside those hours leave a voicemail or send a WhatsApp and someone picks it up on the next working day.
Which is quickest: phone, email or WhatsApp?
WhatsApp and email both get a written reply within one working day.
WhatsApp and email both get a written reply within one working day. Ring if you have a quick question about a size or a paper.
Can I email my artwork to you?
Yes. uk with your quote reference in the subject line. A share link is fine for large files.
Yes. Send it to info@thegreaseproofpaper.co.uk with your quote reference in the subject line. A share link is fine for large files.
Will you give me a price over the phone?
No, prices are only ever given in writing. We take the details on the call and the quote follows by email within one working day.
Can I visit you to see the papers?
No. Everything runs by phone, email and WhatsApp, and paper samples go out by post when you ask for them on the quote.
Who reads my message?
A person on the quoting team, not an auto-responder. The same person usually looks after your job from quote through to delivery.
Can I WhatsApp a photo of the wrap I use at the moment?
Yes, and it is the fastest way to match a size or a print you already use.
Yes, and it is the fastest way to match a size or a print you already use. Add the quantity and we quote from the photo.
What should my first message include?
Paper, size, colour count and quantity, plus a logo if you have one.
Paper, size, colour count and quantity, plus a logo if you have one. Not sure of the paper? Name the food and we pick from the full list of papers we print.
Can I check on an order by phone?
Yes. Quote the order number and we tell you which stage it is at.
Yes. Quote the order number and we tell you which stage it is at. Tracking is emailed the day the cartons go.
Do you answer at the weekend?
No. Replies go out on working days, so a message sent on Saturday is answered on Monday.