The conditions that apply when a UK business orders custom printed paper from us, from quote to delivery, under the laws of England and Wales.
Every job starts with a written quote. It sets out the paper, weight, size, ink colours, quantity, delivery and the price in pounds sterling, and it holds until the date printed on it.
You accept by replying to the quote or confirming on the form. That acceptance creates the order under these terms; nothing else on this site is an offer to sell.
If the specification changes after acceptance, a replacement quote is issued and the new one applies.
After acceptance you receive a free design proof as a PDF. You can ask for unlimited changes, and nothing goes to press until you approve the proof in writing.
The approved proof is the agreed artwork. Spelling, numbers, colour names and position on it are your responsibility and print exactly as shown.
Ink and screens differ. The Pantone references on the proof govern, not the colours on your monitor.
The invoice is raised when the proof is approved. Invoices are in pounds sterling and show the amount from the quote, any agreed change and the due date.
Production is scheduled against the invoice as stated on it, and late payment may hold back dispatch.
Production takes 4–6 working days from proof approval, counted in working days rather than calendar days, and begins once the invoice is dealt with as agreed.
Any press runs slightly over or under. We supply the quoted quantity as closely as the run allows and tell you about any shortfall.
Delivery is free and tracked to one UK mainland address, normally 2–3 working days after dispatch. We do not deliver beyond the UK mainland. Delivery dates are estimates given in good faith, and a late delivery does not cancel the order.
Risk in the goods passes to you on delivery. Check the cartons when they arrive; the delivery and lead times page covers packing and tracking.
A misprint, damage, short count or wrong paper must be reported within 10 days of delivery, with photos. We then reprint the affected cartons or refund them in pounds sterling, whichever you and we agree suits.
Printed paper is made to order, so there is no right to return it for a change of mind. Errors on an approved proof, colour shift within trade tolerance and damage after delivery are outside the policy. The reprints and refunds page gives the steps.
All rights in your artwork stay with you. You confirm you are entitled to use it, and you grant us a licence to print it for your order and keep it on file for reorders.
The papers are supplied for wrapping and lining food as described on their product pages, within the heat ranges stated. Choosing the right paper for your food and your process is your responsibility.
Our liability on any order is limited to a reprint, or a refund of the invoiced amount for the affected paper. We are not liable for lost sales, lost profit or other indirect loss.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any clause is found invalid, the rest stand.
Personal details are handled as described in the site privacy policy.
The questions UK buyers ask before a first order. Type a word to filter the cards, or open one for the full answer.
Once the quote is accepted and the proof approved, by invoice in pounds sterling.
Once the quote is accepted and the proof approved, by invoice in pounds sterling. The invoice shows the amount from the quote and the due date.
Not until you accept it. Your written acceptance, by email or on the form, forms the order under these terms.
You are. Once a proof is approved we print what it shows, so check it carefully before you sign off.
Only before the job is on press, and paper already cut or ink already mixed is charged.
Only before the job is on press, and paper already cut or ink already mixed is charged. Ask quickly and we tell you where the job stands.
No, you keep every right in your logo and artwork. You confirm you have the right to use it, and you give us a licence to print it for your order.
A reprint or a refund of the invoiced amount for the affected paper, as set out in the reprints and refunds policy.
A reprint or a refund of the invoiced amount for the affected paper, as set out in the reprints and refunds policy. We are not liable for lost sales or other indirect costs.
The laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.
The version on the site at the date of your acceptance applies to your order.
The version on the site at the date of your acceptance applies to your order. Later changes apply to later orders.
Yes. The paper is sold for wrapping and lining food as described on its product page.
Yes. The paper is sold for wrapping and lining food as described on its product page. You are responsible for using it within the stated heat range.
Payment is by invoice. The invoice lists the ways you can settle it in pounds sterling.
No match. Ask us on WhatsApp or call +44 7578 382054.
Name the paper, a size and a quantity, and attach a logo if you have one. A written price and a free design proof come back within one working day. Rather talk it through? Call +44 7578 382054 or message us on WhatsApp.