What we collect when you ask for a quote, how we use it, and how to ask us to correct or delete it under UK data protection law.
A quote request gives us your name, business name, email address and phone number, the delivery postcode and the paper you want. If you attach a logo, the file arrives with it.
The contact form takes a name, an email address and a message. The Design Your Greaseproof Paper page adds the preview picture you made and the logo behind it.
No card details pass through this site. Orders are paid by invoice.
To price the job, draw the proof, raise the invoice and arrange delivery. The phone number is for delivery questions and for a quick call about the proof when email is slow.
Your details are not used for marketing unless you ask, and they are never sold, rented or swapped.
Our own team, plus the email provider that carries form submissions to our inbox. When an order is dispatched the courier gets your name, delivery address and phone number so the driver can reach you.
Nobody else, unless the law requires disclosure.
Analytics cookies count visits and show which pages are read. They do not record a name or an email address.
The chat widget keeps each conversation so the team can pick it up later. Anything typed there is handled like a form submission under this policy.
Blocking cookies in your browser does not stop the quote form working.
A quote request stays on file while the quote or order is open, then as part of our accounting records. Approved artwork is kept for reorders until you ask for it to go.
Chat transcripts and preview pictures that never became a quote are cleared from time to time.
Under UK data protection law you can ask what we hold about you, have it corrected or deleted, or object to how it is used. Email info@thegreaseproofpaper.co.uk from the address you used, or call +44 7578 382054 on a working day between 9 am and 5.30 pm.
We answer within one working day and delete what we can; invoices have to be kept for accounting. If you are unhappy with our answer you can complain to the Information Commissioner's Office. The phone, email and WhatsApp contact details are on one page.
The questions UK buyers ask before a first order. Type a word to filter the cards, or open one for the full answer.
Your name, business name, email, phone number, the delivery postcode and what you want printed.
Your name, business name, email, phone number, the delivery postcode and what you want printed. Your logo file comes with it if you upload one.
No. Your details go to our team and the email provider that delivers the form, and to nobody else.
Yes, a small number for analytics and the chat widget. They tell us which pages are read; they do not identify you by name.
For as long as the quote or order is open, and then as part of our accounting records.
For as long as the quote or order is open, and then as part of our accounting records. Ask and we delete it sooner where the law allows.
uk from the address you used and we delete the request and the files, apart from invoices we must keep.
Email info@thegreaseproofpaper.co.uk from the address you used and we delete the request and the files, apart from invoices we must keep.
It is used to build your proof and print your order. It is never shown to other customers or used as a sample without your consent.
It is used to build your proof and print your order. It is never shown to other customers or used as a sample without your consent. Your rights in it are set out in the terms of sale.
Yes, the conversation is saved so the team can pick it up. It is covered by the same deletion request as a form.
Only if you ask for them. Quote and order emails are sent because you requested a price, and that is all.
Yes, the site uses an encrypted connection and the form is delivered to us by email through our provider.
uk or call +44 7578 382054. A person on the team deals with it, not an automated reply.
Email info@thegreaseproofpaper.co.uk or call +44 7578 382054. A person on the team deals with it, not an automated reply.
No match. Ask us on WhatsApp or call +44 7578 382054.
Name the paper, a size and a quantity, and attach a logo if you have one. A written price and a free design proof come back within one working day. Rather talk it through? Call +44 7578 382054 or message us on WhatsApp.