Free, tracked, 2–3 working days to any UK mainland address, after 4–6 working days in production.
| Stage | Time | What happens |
|---|---|---|
| Quote | Within one working day | You tell us the paper, size, colour count and quantity; the quote comes by email. |
| Proof | After you accept the quote | Your artwork is placed on the sheet at full scale and sent as a PDF. Edits are unlimited; the press waits for your approval. |
| Production | 4–6 working days after approval | Ink is mixed to your Pantone, the run is printed, then cut or slit and packed into labelled cartons. |
| Dispatch | The day production ends | Cartons are collected by the courier and a tracking link is emailed to you. |
| Delivery | 2–3 working days, free and tracked | The cartons reach your UK mainland address. Check them and report any damage within 10 days. |
Cut sheets travel in wrapped reams, stacked flat in a corrugated carton so the edges stay straight and the printed face is not rubbed. Rolls get end caps and a box of their own, or go shrink-wrapped on a pallet when the count is large.
Each carton label shows the paper, the size in millimetres, the count and your order number. On a multi-carton order the label tells you which box is missing if one goes astray.
Pre-formed liners and bags are nested in sleeves inside the carton. Store cartons off a damp floor; moisture turns wax paper cloudy and makes reams stick.
A tracking link goes out by email on the day of dispatch and updates at every scan, so you can see when to expect the driver and have someone ready to sign.
Deliveries go to UK mainland postal addresses only; a PO Box cannot take a carton. If the address needs a tail lift or has restricted access, say so on the quote form and we book the right service.
If the tracking stalls, or says delivered when nothing has arrived, send us the order number and we chase it with the courier. The phone, email and WhatsApp details are on the contact page.
Open the cartons on the day they land. Photograph the outer box, the label and the damaged paper before anything is thrown away.
Send the photos with your order number within 10 days of delivery. The affected cartons are reprinted, or refunded in pounds sterling; the paper only needs to come back if we ask.
The reprints and refunds policy lists what is covered and the five steps to report it.
The questions UK buyers ask before a first order. Type a word to filter the cards, or open one for the full answer.
Flat sheets are wrapped in reams inside cartons; rolls are end-capped and boxed.
Flat sheets are wrapped in reams inside cartons; rolls are end-capped and boxed. Every carton is labelled with the paper, size and count.
By email the day the cartons leave. The link shows each scan until the delivery is signed for.
Any UK mainland address. A home address is fine if that is where the paper is used.
2–3 working days to a UK mainland address. Add the 4–6 working days of production to plan the whole job.
Yes. Put the delivery address on the quote form; the invoice can go to a different one.
Large orders may come on a pallet rather than as loose cartons.
Large orders may come on a pallet rather than as loose cartons. We tell you before dispatch so you can plan for a tail lift or a forklift.
Yes, ask on the quote request form. Each address is packed and tracked on its own.
No, a PO Box cannot take cartons. Give a postal address where someone can accept a delivery.
The driver leaves a card or tries again, depending on the service.
The driver leaves a card or tries again, depending on the service. Tracking shows the attempt; tell us and we chase it.
No. Tracked delivery to the UK mainland is included in the quoted price, whatever the quantity.
No match. Ask us on WhatsApp or call +44 7578 382054.
Name the paper, a size and a quantity, and attach a logo if you have one. A written price and a free design proof come back within one working day. Rather talk it through? Call +44 7578 382054 or message us on WhatsApp.